Shipping & Returns


Ordering from the EU

We have recently started shipping orders from a partner company in the EU; SkunkRF who are located in France. This will mean that you will pay import VAT at checkout instead of on import, reducing fees and vastly reducing shipping times. For companies in the EU with a valid EU VAT number, please contact support@leobodnar.com in advance so we can set up your account for 0% VAT orders.

 

Tracked International Mail (Airmail)

Web orders are processed every working day. Orders are shipped with FedEx International Connect, this method is significantly slower than FedEx Express. Please use FedEx Express when orders are urgent.

 

UPS and FedEx shipping as usual

At the moment, UPS or FedEx courier delivery are the best options to guarantee a reliable delivery of your order.

Import Charges

We are located and are shipping from the UK and the EU. Shipping to any country not in the UK or EU is subject to import duties and taxes, please make sure you are aware of these before ordering.

The vast majority of orders are dispatched within 1 working day, however large orders or items which require manual assembly may take slightly longer. We will usually inform you if this happens.

International Shipping

Orders to destinations outside the United Kingdom are dispatched via tracked Airmail, UPS or FedEx. You can select your shipping option at the checkout page - click the Estimate Shipping button in the shopping cart to view the shipping option costs. Shipping cost depends on the total weight of the goods.

Orders over £100 and heavy items may only be sent via FedEx.

Typical International Delivery Times

Europe

  • Airmail: 10-14 working days after dispatch. Up to four weeks for some countries. There is basic tracking available.
  • UPS: 1-3 working days
  • FedEx: 1-3 working days

USA and the rest of the world

  • Airmail: 14-28 working days. Please allow extra time to clear customs*.
  • UPS: 1-5 working days
  • FedEx: 1-5 working days

*For international orders outside Europe this can take up to 7 additional days. Total delivery time can be up to a month. Thank you for being patient.

FOR URGENT ORDERS WE HIGHLY RECOMMEND CHOOSING FEDEX OR UPS DELIVERY

You are responsible for any VAT, tariffs, duty and other fees required by your country for importing consumer goods unless explicitly identified at checkout. There is no way for us, Leo Bodnar Electronics (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your countries FedEx and/or postal system may charge you. Invoices may be required by your local customs office or for FedEx. If you decide not to pay costs required by your customs - we cannot issue any refunds.

 

UK Shipping

Orders sent in the UK are dispatched via Royal Mail (First Class) or next day courier (UPS). You can select your shipping option at the checkout page. Click the 'Estimate Shipping' button in the shopping cart to view the shipping cost options for your order.  Orders over £100 will be sent via tracked UPS courier.

UK Delivery Times

  • Standard Delivery (Royal Mail First Class) - 2-4 Working Days
  • Next day courier (UPS) - 1 Working Day (Cut off time is 12pm)

If order has not been received within these times, please contact us. For international orders it sometimes happens that local post office in destination country holds goods without notifying either the customer or us. In this case, it may be necessary to contact your local post service of courier depot for more information.
 

 

VAT and Taxes Information

Business To Business Manual Invoice Orders

Orders placed via email or phone requiring manual invoicing and processing are subject to minimum value of £1000. For lower amounts please use this web shop.

 

Returns

If you are not entirely satisfied with your purchase, we're here to help.

Please inform us within two weeks from the date you received it if you wish to return an item. You do not even have to give a reason although it would be helpful if you could to help us improve our services. You will then have a further 14 days to return the goods once we have been informed. To be eligible for a return your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will notify you that we have received your returned item. We will immediately notify you on the status of your refund. If your return is reasonable, we will initiate a refund. You will receive the credit within a few days, depending on your card issuer's policies.

Warranty and Repairs
We provide a 2 year warranty on all of our products unless stated otherwise in product documentation. Repairs for items not covered by the warranty are dealt with on an individual basis. Download Warranty Details Here.

Receiving an Incorrect Item
We do check each order prior to dispatch however mistakes do happen. If you receive an item you didn't order we will ship the correct item to you immediately and we will come to an arrangement on how to retreive the incorrect item.

Shipping
Unless the item is faulty you will be responsible for paying for your own shipping costs for returning your item. We also recommend the item is well packaged as any damage caused by the courier or postal service you have used is not our responsibility.

Contact Us
If you have any questions on how to return your item to us, please contact us.

Return Address
Leo Bodnar Electronics Ltd
Units 7-8 New Rookery Farm
Little London
Silverstone
Northamptonshire
NN12 8UP
United Kingdom

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